Terms of Service

MintHome Cleaning Services

Effective Date: November 12, 2025

Welcome to MintHome Cleaning Services (“we,” “us,” or “our”), a Calgary, Alberta-based provider of residential and commercial cleaning services. By using our website, booking a service, or communicating with us, you agree to these Terms of Service.

1. Services

We provide standard cleaning, deep cleaning, move-in/move-out, post-construction cleanup, carpet/upholstery, and window cleaning using insured, background-checked professionals and eco-friendly products.

2. Booking & Cancellation

Bookings are confirmed upon payment or deposit.

Cancellation Policy: Free with 48+ hours notice | <48 hours → 50% fee | <24 hours → full charge.

Arrival windows may shift due to Calgary traffic; we will notify you immediately.

3. Pricing & Payment

Transparent pricing includes labor, supplies, and travel within the Calgary area.

Payment securely processed via Stripe (PCI-DSS compliant). We do not store full card details.

Late payments accrue 1.5% monthly interest.

4. Customer Responsibilities

Provide safe access (keys, codes, or on-site).

Secure pets, valuables, and fragile items.

Disclose hazards (mold, pests, structural issues).

Provide parking instructions.

5. Satisfaction Guarantee

Not 100% satisfied? Contact us within 24 hours — we’ll re-clean affected areas free within 72 hours.

6. SMS Communications – FULL A2P / TCPA / CTIA / 10DLC COMPLIANCE

We may send SMS for confirmations, reminders, surveys, or promotions (only with prior express written consent).

A2P Compliance Details

Sent via 10DLC-registered, TCR-approved campaigns

Transactional SMS: Consent when you provide your number

Marketing SMS: Requires prior express written consent + double opt-in

Every message includes:

Sender: MintHome Cleaning

Reply STOP to unsubscribe

Reply HELP for support

Brief description

Frequency: 1–3 per booking; max 4/month for promotions

Standard carrier rates apply

No SHAFT content · No autodialers for marketing without written consent

Opt-Out: Reply STOP → one confirmation → no further marketing texts

7. Liability & Insurance

We carry $2M general liability insurance

Not liable for pre-existing damage or undisclosed conditions

Liability capped at service cost

8. Governing Law

Governed by the laws of the Province of Alberta and the laws of Canada applicable therein. Disputes resolved in Calgary, Alberta courts.

9. Changes

Updates posted here. Continued use = acceptance.

10. Contact Us

MintHome Cleaning Services

Paul Sindac

533 Whiteland Drive NE

Calgary, AB T1Y 3S5

Canada

Email: [email protected]

Phone: +1 (587) 602-8910