Privacy Policy

MintHome Cleaning Services

Effective Date: November 12, 2025

We respect your privacy. This policy covers all data collected via our website, bookings, and SMS. We comply with Canada’s Anti-Spam Legislation (CASL), PIPEDA, TCPA, CTIA, and 10DLC requirements.

1. Information We Collect

Contact info (name, address, email, mobile)

Booking & service preferences

Payment data (processed via Stripe – no full cards stored)

SMS opt-in records & message history

Website analytics (IP, browser, cookies)

2. How We Use Your Data

Deliver cleaning services

Send transactional SMS (with consent)

Send marketing SMS (only with express written consent + double opt-in)

Process payments

Improve our services

3. SMS & Electronic Communications Compliance

Sent via registered 10DLC numbers

Every message includes sender ID, STOP, HELP, and content summary

No autodialing for marketing without written consent

Frequency capped; no SHAFT content

CASL Compliance: All commercial electronic messages (including SMS) require express consent, clear identification, and an unsubscribe mechanism

4. Sharing

We do not sell your personal information. We share only with trusted vendors (Stripe, Twilio, etc.) under strict data-processing agreements.

5. Your Rights & Choices

SMS Opt-Out: Reply STOP → immediate confirmation

Email Opt-Out: Click “unsubscribe”

Access / Correct / Delete Data: Email [email protected] (response within 30 days)

Cookies: Disable in browser

6. Data Security & Retention

SSL/TLS encryption, PCI-DSS via Stripe, regular audits.

Retention: Bookings & payments → 7 years | SMS opt-ins → consent + 5 years | Analytics → 26 months.

7. Children

Not directed to children under 13.

8. Updates

Changes posted here; material changes notified via email/SMS (with opt-out).

9. Contact

MintHome Cleaning Services

Paul Sindac

533 Whiteland Drive NE

Calgary, AB T1Y 3S5

Canada

Email: [email protected]

Phone: +1 (587) 602-8910